Return Policy

Effective Date: February 2024

At Urban Haiku Clothing, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be occasions when you need to return a purchase. This Return Policy outlines our procedures and guidelines to ensure a smooth and fair return process.

• Eligibility for Returns:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

• Returns are typically accepted within 30 days from the date of purchase.

• Items Excluded from Returns:

• Certain items, such as personalized or custom-made products are not eligible for return unless they are defective or damaged upon receipt.

• Return Process:

• To initiate a return, please contact us through email at anya@weareurbanhaiku.com.

• Clearly state the reason for the return and include relevant details such as order number, item description, and condition.

• Once your return request is approved, we will provide you with instructions on how to return the item.

• Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

• We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

• Refund or Exchange:

• Upon receiving the returned item and inspecting its condition, we will process the refund or exchange.

• Refunds will be issued to the original payment method.

• Exchanges are subject to product availability.

• Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately.

• We may request photos or other documentation to facilitate the return process.

• We will arrange for a replacement or issue a refund for damaged or defective items.

• Restocking Fee:

• A restocking fee may be applied in certain cases, and it will be communicated to you before the return is processed.

• Contact Information:

• If you have any questions or concerns about our Return Policy, please contact us at anya@weareurbanhaiku.com.

We reserve the right to update or modify this Return Policy at any time without prior notice. Please review our Return Policy periodically for changes.

Thank you for choosing Urban Haiku Clothing. We appreciate your business and are committed to providing you with a positive shopping experience.

Sincerely,

Anya

Owner, UrbanHaiku Clothing